Home Depot Interview Questions [+Includes Best Answers] (2023)

Home Depot Interview Questions [+Includes Best Answers] (1)

If you are looking for Home Depot Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a bit of preparation, you can ace the Home Depot Job Interview.

Here you will find how to successfully answer frequently asked Home Depot interview questions, Home Depot Interview Tips, and advice on how to dress for the interview.

Please note that this company has no affiliation with worknearyou.net, therefore we cannot guarantee specific questions asked on the interview.

Skip To

  • Cashier Interview Questions
  • Sales Associate Interview Questions

Home Depot Interview Questions and Answers

1. Tell me about yourself?

  • It’s okay to discuss your hobbies and interests; however, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Home Depot?

  • Mention you would be proud to work for a company that donates (according to their website) $270 million to non-profit organizations through the Home Depot Foundation.
  • Mention that Home Depot being a Fortune 500 hundred company can help you learn a lot about the retail business.
  • Watch this video to give you some more great reasons as to why you would want to work at Home Depot.

3. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

4. What is your greatest weakness?

  • It would help if you did not deny you have a weakness or state strengths as a weakness. For example, do not say “I am a perfectionist” or “I work too hard and neglect my friends and family”. State a fault required for the role but not a dealbreaker if you don’t have it.
  • When you state your weakness, make sure you say what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Company Information

5. What can you tell us about Home Depot?

Interviewers ask this question to weed out applicants who are hoping to get an interview by randomly applying to hundreds of jobs. Instead, they want to meet with applicants who have done their research about the company. Here are a few facts about Home Depot.

Home Depot Facts for Interview

  • Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah founded Home Depot in 1978.
  • The first Home Depot was opened in Atlanta Georgia
  • They have over 2300 retail stores around the world.
  • As of 2023, there are over 182 Stores in Canada.
  • Home Depot is the fifth largest retailer in the world.
  • The Home Depot offers Buy Online Deliver from Store. This is a service where you can order online and have your order delivered to your home or job site quickly.

6. Who are our competitors?

  • The most obvious competitor is Lowes, and Ace Hardware. Other competitors include Walmart, Target, and Amazon.

Customer Service Interview Questions

7. How would you deal with an upset customer?

  • Listen and let the customer vent.
  • Show the customer you care.
  • Don’t blame the customer or the company.
  • Try to solve the problem or find someone who can.
  • Don’t make promises you can’t keep.
  • Finally, it is essential not to take it personally. If you get upset you will take it out on future customers.

8. How would you define excellent customer service?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods at checkout.
  • The store display is well-kept and presented with adequate inventory.

9. Why do you believe customer service is so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

10. Tell us about a time you went above and beyond for a customer?

  • Customers love when you go above and beyond for them which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant we did not have a particular dessert in the restaurant. Luckily the restaurant next door had it and I was able to get it for the customer.
  • Here’s another example: I worked at a fast-food chain in my last job. There was a senior citizen at the restaurant and he had finished his meal. It started to rain and he was worried, as he did not have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Interview Questions

11. Where do you see yourself in 5 years?

  • Take a look at the career page on the Home Depots website. Find a career you can see yourself advancing to and mention that.
  • You can also look at other jobs that would benefit Home Depot such as IT, marketing, or accounting.

12. Why should The Home Depot hire you?

For this question, you will want to reread the job description and find key skills they are looking for and reassure the interviewer you have those skills. Suppose we are doing a Home Depot Cashier Interview, the job description states they are looking for someone who has the following:

  • Cashiers play a critical customer service role by providing customers with fast, friendly, accurate, and safe service (skills required: people skills, attention to detail, work well under pressure).
  • They proactively seek product/project knowledge to provide customers with information and identify selling opportunities (skills required: quick learner, and sales knowledge).
  • They follow all policies and procedures to ensure that shrink is minimized (skill required: attention to detail).

So when answering this question I would state

  • Say you can work in a fast-paced environment and work well under pressure.
  • Mention you are a quick learner and will always seek product knowledge to provide the customer with the information they need.
  • State you pay excellent attention to detail.
  • Finally, say you have great people skills and will work well with customers and other home depot sales associates.

13. What experience do you have?

  • Tell them about any customer-cashier experience you have.
  • Tell them about any handyman experience mention or DIY projects you have worked on.

14. What are the 8 core values of Home Depot?

The Home Depot is in the home improvement business and its goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. Home Depot is a values-driven company and its eight core values include the following:

  • Excellent customer service
  • Taking care of our people
  • Giving back
  • Doing the “right” thing
  • Creating shareholder value
  • Respect for all people
  • Entrepreneurial spirit
  • Building strong relationships The most recent motto is “More saving. More doing”.

Home Depot Motto – “More saving. More doing”.

15. What are the Home Depot Values?

The following are Home Depot’s Core Values:

  • Excellent Customer Service
  • Entrepreneurial Spirit.
  • Taking Care of Our People
  • Doing the right thing.
  • Building strong relationships
  • Respect for all people.
  • Giving Back
  • Creating Shareholder Value.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Arthur Blank

Co-Founder, The Home Depot

16. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • If possible, let the interviewer know you can work on weekends and/or holidays.

17. What are your salary expectations?

  • This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
  • Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
  • Ask about the salary range if you don’t know what to say. You can then counter with the high end of the range.
  • Note most entry-level jobs will pay minimum wage.

18. Do you have any questions for us?

Tip! Don’t be afraid to ask questions during the interview. Asking questions is important because it builds rapport between you and the interviewer.

  • What do you like best about working here?
  • How would you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How would you measure my success and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

Home Depot Second Interview

The second interview is an opportunity for the interviewer to find out more about you or to have someone more senior interview the final list of candidates.

Many suggest the second interview is about past performance. Such as

  • Can you name your greatest accomplishment in your last job?
  • Can you tell us about how you increased sales and/or productivity?

Remember to use the names of all the people you met last time. Make sure you recognize them and greet them.

Home Depot Interview Tips

  • Arrive 10 minutes early
  • Turn off your smartphone.
  • Learn as much as you can about the company.
  • Don’t speak too fast as you will sound nervous.
  • Don’t speak too slowly as you will sound boring.
  • Make eye contact during the entire interview.

Home Depot Interview Attire

Home Depot Interview Questions [+Includes Best Answers] (2)

Entry-Level Position

  • Dress business casually if you are interviewing for an entry-level position. Do not wear shorts and avoid wearing jeans.

Home Depot Interview Questions [+Includes Best Answers] (3)

Management Position

  • Dress formally or business casual if you are interviewing for a management position.Blazers and dark trousers are a safe choice, as well as wrap dresses for females. Avoid sportswear clothes.

Home Depot Interview Questions [+Includes Best Answers] (4)


  • Blue tells employers that you’re credible and trustworthy.
  • Black shows leadershipand is great if you’re going for a senior position.
  • Red sends a message that you’re assertive and works well in fields like sales.
  • Orange is apparently theworstcolor to wear for a job interview, with it being linked to unprofessionalism.

Home Depot Sales Associative Interview Questions

Here are our top 5 interview questions for sales associate

  1. Why do you want to be a sales associate?
  2. Why should we hire you as a cashier?
  3. What hours can you work?
  4. Why is customer service so important?
  5. How would you approach a customer?

Tip! Remember you will be helping customers solve their home improvement needs so you need to show the interviewer you love home improvement and you have excellent communication skills.

Home Depot Cashier Interview Questions

  1. Why do you want to be a cashier?
  2. Why should we hire you as a cashier?
  3. What hours can you work?
  4. How do you feel about standing for long periods of time?
  5. How would you deal with a difficult customer?

Tip! Be sure to let the interviewer know if you have previous work experience as a cashier, and/or have worked in customer service. Having related work experience will put you ahead of the competition. Also, if possible, tell the interviewer you have a flexible work schedule and you are willing to work evenings and weekends.

How to prepare for a job interview at Home Depot?

  • Research the company: Get to know the history of the company, its vision, and its principles. Understanding their culture and initiatives will demonstrate your interest and enthusiasm.
  • Highlight your relevant experience: Highlight any past jobs or abilities that match the role you are applying for. If it’s customer service, sales, or knowledge of home improvement, discuss your strengths in these areas.
  • Prepare for common interview questions: Practice responding to common interview questions, such as discussing your strengths, weaknesses, and experiences in challenging situations.
  • Show your passion for customer service: Home Depot places a strong emphasis on providing exceptional customer service. Make sure to show your passion for assisting customers and your skill in dealing with different customer requests and questions.
  • Familiarize yourself with Home Depot products: Take some time to learn about the products and services offered by Home Depot.

See Also

Top Articles
Latest Posts
Article information

Author: Dan Stracke

Last Updated: 19/07/2023

Views: 6362

Rating: 4.2 / 5 (43 voted)

Reviews: 90% of readers found this page helpful

Author information

Name: Dan Stracke

Birthday: 1992-08-25

Address: 2253 Brown Springs, East Alla, OH 38634-0309

Phone: +398735162064

Job: Investor Government Associate

Hobby: Shopping, LARPing, Scrapbooking, Surfing, Slacklining, Dance, Glassblowing

Introduction: My name is Dan Stracke, I am a homely, gleaming, glamorous, inquisitive, homely, gorgeous, light person who loves writing and wants to share my knowledge and understanding with you.